Vacancies

Bus Station Supervisor

Please Note: The application deadline for this job has now passed.

If you are passionate about providing excellent customer service, then this may be the role for you.

We are looking for someone who thrives within a fast-paced environment and enjoys a role with a lot of autonomy. We need a conscientious individual who will act as the eyes and ears for the organisation, to maintain our high standards of customer service and the health and wellbeing of all bus station users. Our aim is to deliver a smart, friendly, visible, customer-centric service to all bus operators and bus station users.

The Bus Station Supervisor is responsible for making sure that our bus stations are fit for purpose. Working as a frontline ambassador, you will provide real time information on services, conduct health and safety checks and provide a visual presence to maintain customer confidence.

This is a great opportunity for a customer service professional who might fancy a change of industry or wants that next step up, in their career. We aren’t looking for someone who has done a similar role previously, as full training will be given. We just want someone who will put our customers first and genuinely cares about the customer experience.

This is a permanent role that offers a great working environment with flexible shifts, as we recognise that it’s important that our employees get a healthy work life balance. Our bus stations operate between 7.00am – 7.00pm, 7 days a week. On average you will work 36.5 hours a week. You will be required to split your time between Wolverhampton and Bilston Bus Station.

What you will be doing.

Monitor, record and address any issues of concern with the condition of the facilities, unsafe actions of bus drivers, contractors or customers and identify anything that might undermine the customer experience
Promote health and safety management and establish good traffic management practices, ensuring all bus operators adhere to the Bus Station Users Agreement
Be proactive in identifying changes to improve the interface and service to our customers and advise the Area Bus Station Manager of any suggestions
Undertake daily health and safety inspections of the site
Proactively identify customer needs, as well as provide customer information upon request
Be proactive with support to the organisation’s promotion and delivery of Swift Services and to deliver first-line response to ensure that ticketing vending systems are fully operational, reporting and resolving issues
Carry out Emergency First Aid and be a First Responder for the application of the Defibrillator equipment at the request of the Emergency Services within the local town Centres
Assist the Area Bus Station Manager with enquiries and complaints in connection with the operation of bus stations
Ensure information on public transport is up to date and as customers would expect to see it

What’s essential.

Ability to work positively with the public and work under pressure
Self-motivated with good attention to detail
High-level of customer service skills and experience in a customer interfacing role
Cultural sensitivity and empathy, with an ability to identify and serve the needs of a range of customers from different backgrounds and experience in helping people with mobility and other impairments, challenges, and requirements
Basic I.T. skills, including Microsoft Word and Outlook
Good standard of numeracy and literacy

How to apply.

On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out.

You will be asked to provide a supporting statement which should evidence (using examples) how your skills and experience match the essential criteria of the role that you are applying for. You will be asked to type your statement into the portal directly. If you have already prepared a supporting statement, then you can simply copy and paste this directly into the application form. For more information on how to apply, please visit the FAQ page on our career site.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Put the effort into your application - focus on ensuring it matches the criteria required for the job, and is tailored carefully to match your skills, experience, and motivation.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team. We are here to assist and accommodate your needs.

Salary and benefits.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (in addition to bank holidays and an option to purchase more leave!), ethical saving options and healthcare plans, paid volunteering days, interest free financing through SmartTech to buy the latest technology through your payroll, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.

Location.

The location for this role will be split between Wolverhampton and Bilston Bus Station. Due to the nature of the role, there will be limited opportunity to work remotely.

Creating an inclusive workplace.

We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.