Business Analyst

Bus Franchising is one of the most ambitious transport initiatives ever undertaken in our region. It will deliver a simpler, more reliable, and more affordable bus network that better connects people to jobs, education, and opportunity.

The WMCA are at a pivotal stage in shaping the future of bus franchising in the West Midlands, and we’re looking for skilled and proactive Business Analysts, for a period of 12-months, to play a key role in this transformation.

This is a unique opportunity to help define what bus franchising will look like across the region — shaping processes, ways of working, and service delivery models from the ground up. Working closely with subject matter experts and stakeholders across a wide range of functions, you will gather requirements, facilitate discussions, and translate business needs into practical, deliverable solutions.

You will support a broad range of areas including commercial, customer experience, franchise provision, and Digital and Data and be confident leading workshops, engaging stakeholders, and driving conversations that help shape decisions that move the programme forward.

This role goes beyond traditional business analysis — it’s about contributing to a major, region-wide transformation that hasn’t been delivered at this scale within WMCA before. You’ll play an active role in supporting the successful delivery of the Bus Franchise Programme, helping to design and embed the processes and systems that will underpin bus franchising across the West Midlands.

What you will be doing

• Use data modelling to create and analyse suggestions for strategic and operational improvements
• Evaluate internal functions, business development strategies, and IT processes to recommend business and process flow improvements
• Provide an active internal consultancy in Business Analysis 
• Support the Project Manager in creating and maintaining standards and ways of working
• Understand the organisation’s ecosystems and its inter-dependencies
• Collect, understand and document business requirements and translate these into functional specifications and detailed test plans
• Perform route to market and implementation planning activities
• Collaborate with project stakeholders to understand and investigate feedback 

What’s essential

• Extensive BA experience
• Experience of business process modelling and optimisation tools and techniques
• Experience of supporting transition from the As-Is position to the To-Be state
• Proven experience of identifying potential solutions and appropriateness of emerging technologies
• A track record of building rapport and excellent relationships with a range of stakeholders
• Experience of identifying and evaluating and mitigating issues & risks
• Excellent analytical skills
• Excellent written communication and interpersonal skills
• Ability to articulate technical solutions to both technical and non-technical audiences
• Ability to work under broad direction within challenging and unpredictable environments, influencing strategic decision making
• Able to work to tight deadlines

Location. 

The location for this role is Summer Lane with at least 1 day a week spent in the office, but more often when required.

How to apply. 

Applying for a role with WMCA is straightforward. Follow these steps to get started.

1. Create your Careers Account. Register with your name, email address, and a password.
2. Build your Profile. Upload your CV to help populate your career and education details.
3. Write your Supporting Statement. Make sure to address each of the required essential criteria.
4. Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI) 

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 
• 28 days paid annual leave (with an option to purchase more) + Statutory days. 
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.   
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. 

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours. 

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
  
  
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands. 
  
  
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive. 
  
  
• Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future. 

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).