Please Note: The application deadline for this job has now passed.
Are you a technical CRM expert looking for an exciting opportunity to drive digital innovations within a workplace? If so, we might have the perfect opportunity for you.
Our digital and data team are using the latest Microsoft technologies to help transform our ways of working, so we are now seeking a skilled and motivated CRM Specialist who has experience with Microsoft Dynamics 365 to join our Digital and Data team. You’ll take the lead in managing and developing our CRM environment, revolutionising our business, and becoming the subject matter expert for all things CRM.
What will you be doing?
- Develop a CRM strategy in line with the Digital and Data to drive change throughout the business and its partners.
- Manage the delivery of the CRM services on our platform (Dynamics 365).
- Migrate legacy systems and data into the CRM platform.
- Work with the business to transform operations into an optimised CRM platform.
- Develop a “single view of the customer” ensuring data from corporate systems is visible to CRM users using integrations, APIs and other technology.
- Define and manage security within the CRM.
- Recommend improvements to existing processes and products and working with business teams to achieve their outcomes.
- Identify and manage risks, issues, dependencies and opportunities for CRM services.
- Work closely with Architects to ensure we comply with all relevant requirements, capturing all relevant data and further develop the architecture to support at an enterprise level.
- Working with Cyber Security and the Data Protection Officer to ensure that we are meeting required standards implementing tools that monitor and enforce policies.
- Work with external suppliers and agencies in implementing solutions utilising best practice and compliance with WMCA standards and policies.
- Work with new and emerging CRM technologies to provide a modern, scalable CRM architecture.
About you.
- Educated to degree level or equivalent in an IT discipline.
- Experienced in a Microsoft Dynamics space.
- Skilled in transforming a business into data driven customer-centric organisation.
- Experience with Dynamics 365 other CRM platforms would be advantageous.
- Alignment of CRM architecture against enterprise standards and principles.
How to apply.
On clicking ‘apply for this job’, you will first be prompted to create an account. You will have the opportunity to upload a CV, which will be used to auto-populate your profile. Please note, we do not see your CV once you have applied. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to format your profile so that it really stands out. Make sure to include your employment history and include any essential education and qualifications. You will be asked to provide a supporting statement. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form.
Applicants will need to evidence that they have the legal right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.
Salary and benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.
Hybrid working, location and working pattern.
We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. This is agreed between an employee and their line manager, considering the business, team, and employee needs.
Creating an inclusive workplace.
Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
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