Digital Business Analyst

Are you an experienced business analyst with a passion for problem solving and critical thinking?

Are you looking for a role where you will get to harness your innate curiosity, driving tangible improvements in processes and efficiency? If so, this may be the perfect role for you.

Our ambitious Future Transport team is seeking a seasoned Digital Business Analyst to play an instrumental role in delivering the changes required to make Mobility-as-a-Service (MaaS) operationally efficient. MaaS is a term used to describe digital transport service platforms that enable users to access, pay for, and get real-time information on a range of public and private transport options in one place. To us, this means our users have one app, one account, and endless opportunities at their fingertips to travel across the region and beyond in a seamless, simplified and tailored way.

Working closely with teams across TfWM such as the Swift team, Transport Data team and Integrated Information Service team, you will be responsible for mapping out business processes and workflows, streamlining operations to enhance efficiency and alignment with our stakeholders. MaaS is a large, complex and one-of-a-kind project and we're counting on your expertise to elevate our operational standards, particularly in account management, purchasing and retail, customer support, and marketing & comms systems and processes.

This is an exciting opportunity for someone technically minded to drive meaningful change that directly benefits both end-users of the app and key stakeholders. We are seeking an individual with proficiency in understanding systems and processes, comprehensive experience across the entire project lifecycle, and a deep-seated commitment to process improvement.

Please note that this role is a fixed term contract for 3 years.

What will you be doing?

• Produce end-to-end, customer facing business process models.
• Identify potential areas of automation in the underlying business processes.
• Evaluate internal functions and IT processes to recommend business and process flow improvements.
• Collect, understand and document business requirements and translate these into specifications and test plans.
• Work with project stakeholders to understand and investigate feedback.
• Contribute to the strategy to improve digital ways of working.
• Understand the organisation’s ecosystems and its inter-dependencies.
• Maintain knowledge of the latest Business Analyst skills, tools and ways of working.

About you.

• Experience within a business analyst role.
• Worked within a team of Business Analysts on a range of varying sized projects.
• An understanding of and appropriate experience in the full Business Analyst role in project lifecycles including Pre-Project, Scoping, Estimating, Mapping, Stakeholder Analysis, Requirements Gathering, Solution Analysis, Product Analysis, User Acceptance Testing and Release Management.
• Experience of business process mapping and optimisation tools and techniques
• Supporting transition from the As-Is position to the To-Be state, identifying the approach to be taken.
• Proven experience of identifying potential solutions and appropriateness of emerging technologies
• A track record of building rapport and relationships with a range of stakeholders
• Experience of evaluating and mitigating issues & risks
• Excellent analytical skills
• Excellent written communication skills
• Ability to articulate technical solutions to a variety of audiences.
• Able to work on concurrent schedules with tight deadlines, delivering on time, to budget and to scope.

How to apply. 

On clicking ‘apply for this job’, you will first be prompted to create an account. You will have the opportunity to upload a CV, which will be used to auto-populate your profile. Please note, we do not see your CV once you have applied. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to format your profile so that it really stands out. Make sure to include your employment history and include any essential education and qualifications. You will be asked to provide a supporting statement. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form. 

Applicants will need to evidence that they have the legal right to work in the UK.  If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work. 

Salary and benefits.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.

Hybrid working, location and working pattern.

We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. This is agreed between an employee and their line manager, considering the business, team, and employee needs. 

The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 2 days a week spent in the office. 

Creating an inclusive workplace.

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.