Are you someone who enjoys variation in their work and being on the move? Do you have a keen interest in supporting the operation and facilities of a building and working with multiple teams? This might be the role for you!
We now have a vacancy for a Facilities Assistant to join our Facilities and Workplace Services team. This is an active job, where you'll have a dynamic to-do list in a constantly changing work environment. You'll be an integral member of a Helpdesk , providing support to the smooth running of the building by taking pride in supporting the facilities and contracts that make up our space and services.
This is a great opportunity for a keen learner, as there are also potential opportunities for you to undertake additional training such as Fire Warden, First Aid and Mental Health First Aider.
What you will be doing.
- As part of the Facilities & Workplace Services Helpdesk, provide a high standard of customer service to staff, visitors, tenants and contractors.
- Act as an initial point of contact to resolve a wide range of building and service-related requests using computer aided job logging system, e.g. CAFM.
- Support the delivery of an efficient service to all building users, seeking and responding to customer feedback.
- Support the facilities management operations of the building to maintain a positive and safe workplace.
- Ensure compliance in upholding the safety and security of the building, undertaking daily quality and health and safety checks of our spaces.
- Support the contract management of services (e.g. cleaning, maintenance, and security).
- Liaise with contractors to track work progress and support invoicing.
- Support the management of tenant requirements.
- Order and manage a range of supplies and consumables for the building, including for kitchens and meeting rooms.
- Assist in the development and delivery of workplace policies.
- Be proactive in recommending improvements and efficiencies to our services.
What’s essential.
- Educated to GCSE level or equivalent.
- Excellent IT Skills, including Word, Excel and PowerPoint
- Experience of working within a busy corporate environment.
- Practical / physical office experience.
- Experience of working with facilities management or building service providers, with a good knowledge of hard and soft services.
- Excellent stakeholder engagement skills / customer service skills.
- Team player, but with the ability to work independently too.
- Proven ability to work unsupervised and on own initiative, prioritising work to meet demands.
- Excellent written and verbal communication skills.
How to apply.
On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out.
You will be asked to provide a supporting statement which should evidence (using examples) how your skills and experience match the essential criteria of the role that you are applying for. You will be asked to type your statement into the portal directly. If you have already prepared a supporting statement, then you can simply copy and paste this directly into the application form. For more information on how to apply, please visit the FAQ page on our career site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team. We are here to assist and accommodate your needs.
Salary and benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (plus an option to purchase more!), ethical saving options and healthcare plans, paid volunteering days, free financing for the latest technology, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location.
We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows.
The location for this role is 16 Summer Lane. Whilst the organisation offers hybrid working, the nature of this role requires someone on-site 5 days a week, with some flexibility offered in time. Please note, this is the minimum expectation.
Creating an inclusive workplace.
We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UK
WMCA has a legal responsibility to ensure that all its employees have the legal right to work in the UK. Therefore, if you are made an offer of employment, this will be subject to WMCA verifying that you are eligible to work in the UK before you start work.
Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria set out by UKVI.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
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