If you are a data whizz with a keen eye for detail and strong analytical skills, then this may be just the role for you.
As an Integrated Information Officer, your role will involve maintaining accurate and up-to-date bus route and timetable data within Transport for West Midlands’ (TfWM’s) systems, as well as overseeing the production and distribution of passenger information. This includes supporting digital, printed, and real-time platforms on behalf of TfWM, local authorities across the West Midlands, and bus operators. By providing reliable, accessible information, you will help meet customer needs and build trust and confidence in the service.
These are exciting times for the West Midlands as we look at bringing buses back under local control to improve the service for the travelling public. You will have the opportunity to support with the ambitious bus reform plan and support customers with planning their journeys effectively.
This diverse and dynamic role is perfect for someone seeking a challenge and wanting to deliver a great customer service. We’re looking for a proactive, collaborative team player with experience of the creation and management of data.
Please note that due to the nature of this role, there will be limited opportunities for hybrid working, in agreement with your line manager. There will also be occasional travel required to bus stops and stations across the West Midlands.
What you will be doing.
- Manage the accuracy and timeliness of bus data through close liaison with the Bus Services Team, data providers in West Midlands Shire regions and operators.
- Keep multi-modal, multi-operator timetables, flags and interchange maps up-to-date and accurate at bus stops on behalf of operator partners.
- Maintain the bus and tram stop register and associated geographic information for the West Midlands dataset
- Produce and co-ordinate information for planned service disruption
- Monitor real time information predictions and manage other information on Electronic Passenger Information screens, ensuring that it is available and provides useful information to customers
- Analyse and validate passenger information costs related to the Roadside Recharging Scheme, to ensure timely and accurate invoicing to bus operators
- Advise and support in the development of new information systems and products for digital and print media
- Investigate and respond to customer relations queries relating to passenger information in a timely manner.
- Manage the accuracy and timeliness of bus data through close liaison with the Bus Services Team, data providers in West Midlands Shire regions and operators.
- Keep multi-modal, multi-operator timetables, flags and interchange maps up-to-date and accurate at bus stops on behalf of operator partners.
- Maintain the bus and tram stop register and associated geographic information for the West Midlands dataset
- Produce and co-ordinate information for planned service disruption
- Monitor real time information predictions and manage other information on Electronic Passenger Information screens, ensuring that it is available and provides useful information to customers
- Analyse and validate passenger information costs related to the Roadside Recharging Scheme, to ensure timely and accurate invoicing to bus operators
- Advise and support in the development of new information systems and products for digital and print media
- Investigate and respond to customer relations queries relating to passenger information in a timely manner.
What’s essential.
- Use of databases / spreadsheets to collate and interpret data
- Excellent analytical skills, with the ability to review and manage large volumes of data and information.
- Strong proof-reading skills
- Excellent organisational skills
- Ability to work effectively as part of a fast-paced team
How to apply.
On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out.
You will be asked to provide a supporting statement which should evidence (using examples) how your skills and experience match the essential criteria of the role that you are applying for. You will be asked to type your statement into the portal directly. If you have already prepared a supporting statement, then you can simply copy and paste this directly into the application form. For more information on how to apply, please visit the FAQ page on our career site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team. We are here to assist and accommodate your needs.
Salary and benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (plus an option to purchase more!), ethical saving options and healthcare plans, paid volunteering days, free financing for the latest technology, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location.
We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows.
The location for this role is 16 Summer Lane. Please note that due to the nature of this role, there will be limited opportunities for hybrid working, in agreement with your line manager.
Creating an inclusive workplace.
We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UK
WMCA has a legal responsibility to ensure that all its employees have the legal right to work in the UK. Therefore, if you are made an offer of employment, this will be subject to WMCA verifying that you are eligible to work in the UK before you start work.
Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria set out by UKVI.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
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