Please Note: The application deadline for this job has now passed.
If you are looking for a new and exciting opportunity where you will engage with a variety of different people and make a real difference to how they travel across the region, then this may be the role for you.
Our Passenger Incentive Programme is an important part of our ambitious Bus Service Improvement Plan. This new incentive will allow us to give 750,000 people, across the region, free bus tickets and then discounted travel on the bus network for 2 years. This programme will encourage long term travel behaviour change and improve opportunities for residents who may have previously been excluded from public transport access in the West Midlands.
The Passenger Incentive Programme Engagement Officer is a brand-new role that has been put in place to support the delivery of this inspiring programme, which is instrumental in promoting the region to use our bus network. You will play a crucial role in removing barriers by liaising with various organisations, both public and voluntary, who will identify eligible individuals for the programme and you will support them in gaining access to these tickets, using new and bespoke technologies.
We need a people person who is confident, enthusiastic, approachable and empathetic. Ideally you will have a strong customer service and stakeholder management background.
This is a fixed term contract until August 2025.
What you will be doing.
- Represent the West Midlands Combined Authority at stakeholder briefings, providing advice and direction to peers at local authorities
- Support organisations and key stakeholders with the newly developed technological solution, surveys, and forms
- Provide and present educational materials to assist residents in using digital platforms
- Provide accurate and up to date monthly progress reports to the Fares and Payments Senior Manager, Department of transport and local bus operators
- Co-ordinate a programme of activities and events which increase the engagement of organisations working with the Passenger Incentive Programme cohorts
- Promote the key messages of the Passenger Incentive Programme to organisations working within the community to current and potential users of the services
- Provide, workshops and events which engage and empower organisations and customers to use public transport
What’s essential.
- Experience of working with varied Stakeholder groups
- Excellent communication skills
- Experience of selling new ideas/products or ways of working
- Excellent negotiation skills
- Proficient in the use of Office Software including Teams, Word, Excel, PowerPoint and publisher
- Ability to work effectively as part of a wider team
- Highly organised and able to work under pressure
- Ability to maintain good working relationships
- Effective problem solver
How to apply.
On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out. You will be asked to provide a supporting statement which should fully outline your suitability for the role, highlighting how your skills and experience match the essential job criteria. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form. For more information on how to apply, please visit the FAQ page on our career site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.
Salary and benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (plus an option to purchase more!), ethical saving options and healthcare plans, paid volunteering days, free financing for the latest technology, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location.
We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows.
The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 2 days a week spent in the office. Please note, this is the minimum expectation.
Creating an inclusive workplace.
We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UK
Applicants will need to evidence that they have the legal right to work in the UK, in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
Attached documents
