Do you have an in-depth knowledge of rail operations and a sound understanding of railway geography? Are you a data whizz, eager to channel your analytical prowess towards enhancing the overall journey experience for rail passengers across the region? If so, this may be the perfect role for you.
West Midlands Rail Executive (WMRE) is looking for a Rail Network Performance Manager to elevate their understanding of how reliably local and regional train services are being delivered to customers, harnessing operational data to drive positive change. Through close collaboration with train operators and Network Rail, you will use data from various sources to vigilantly monitor the performance of the West Midlands rail network, collating, analysing, and reporting on a diverse range of quantitative and qualitative operational and customer data sets.
WMRE is the devolved body with responsibility for working with the rail industry and local authority partners to deliver better rail services in the West Midlands. WMRE is a key organisation in the West Midlands Combined Authority Trailblazer deeper devolution deal which gives greater authority to regional government and is set to continue delivering an exciting portfolio of projects locally. We jointly manage the West Midlands Rail National Rail Contract with the Department for Transport and actively support the West Midlands Combined Authority (WMCA) and other strategic bodies with their progressive development agendas.
This is a vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it in a way that resonates with any audience, but you will work on the network, observing first hand operational delivery and highlighting areas for improvement.
This role needs someone who is highly analytical, has strong attention to detail and is self-motivated. This is great opportunity to work across the rail network, making a positive contribution to refine the rail experience for our valued passengers.
What you will be doing.
- Use operational data, real time systems and first-hand observation to obtain, analyse and report on rail network reliability, punctuality and customer service delivery.
- Work with train companies and Network Rail to design and implement a collaborative performance improvement approach.
- Represent rail at Transport for West Midlands multi-modal operational forums.
- Act as the focal point for train service performance and customer service delivery within the WMRE team
- Lead and deliver performance improvement projects in partnership with the rail industry.
- Maintain the integrity of the rail performance and customer delivery data held by WMRE and TfWM.
- Represent WMRE/TfWM at the West Midlands Grand Railway Collaboration Performance Taskforce
About you
- Self-motivated with an ability to work flexibly.
- An in-depth knowledge of railway operations
- Focused with an eye for detail.
- Strong communication and presentation skills.
- Analytical and numerate with the ability to interpret and present data in a meaningful and constructive manner.
Creating an Inclusive Workplace.
West Midlands Combined Authority is dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.
Salary and Benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.
Location and Working Pattern - what you can expect.
The location for this role is 16 Summer Lane. It is expected that you are able to split your time between the office and working remotely, with at least 1 day per week spent in the office.
About us.
Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
Reasonable Adjustments.
If you require any reasonable adjustments or alternative methods for the online application process, please reach out to our Recruitment Team at careers@wmca.org.uk. We are here to assist and accommodate your needs.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
Attached documents
