As our Workplace Services Officer, you’ll lead and support across a range of workplace services, to drive delivery of a key enabling service for the WMCA (West Midlands Combined Authority) and support wider Housing, Property and Regeneration deliverables.
You will provide vital support to the facilities and workplace services to ensure the smooth running of our Head Office, providing a great workplace experience for staff, visitors, and tenants.
Working in collaboration with the wider team, you’ll focus on delivering modern workplace services with excellent customer service and stakeholder engagement.
The role will also support the constant review and refresh of the requirements of corporate business continuity and disaster recovery in an agile environment.
There will be opportunities to support wider strategic programmes and ways of working projects, ranging from improvements at Head Office, driving continuous improvements to our service as well as supporting the creation of a “one team” helpdesk and launching a new reporting system due in early March.
The nature of this role requires the successful applicant to be office based much of the time (there will be limited hybrid working by agreement).
This role is being offered as a fixed-term contract until 31 March 2025.
What will you be doing?
- Support on the key deliverables for facilities and workplace services, including delivering an effective enabling support service to drive the transformation of workplace services for WMCA staff, tenants, and visitors
- Lead guest experience to create an exceptional experience at Head Office
- Lead a front of house programme to drive standards in front of house services and to drive continuous improvement in our staff and visitor sign in and induction programme
- Lead administration and monitoring of the business continuity ‘on call process’ engaging with stakeholders to ensure the management of rotas and system changes
- Support the wider WMCA Business Continuity programme to include consistent review and development of business continuity planning and engagement with business-wide stakeholders
About you.
We’re looking for someone who’d like to work in a senior support role, with experience of driving improvements to service delivery. You’ll be familiar with managing services and creating a safe, clean, and secure environment for all building users to work in.
Essential experience of:
- Delivering customer service
- Working in an enabling service/business support/corporate support function
- Working effectively with stakeholders both internally and externally
Essential Skills/Knowledge/Abilities
- A connector who is intellectually curious and looks ahead, seeing the joins and connections between tasks and programmes.
- An outstanding problem solver – doesn’t wait for others to solve problems but uses own initiative to unblock issues and create effective solutions.
- Team player who embraces personal responsibility – demonstrating a strong drive to deliver individually and together.
- Strong attention to detail and ability to work on own initiative.
- Proficient in MS Office applications and similar software
- Motivated and determined to achieve results.
- Effective time management skills and ability to work independently as well as a member of a cross-functional team is essential.
- Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadlines.
- A professional approach which generates credibility and confidence in others
How to apply.
On clicking ‘apply for this job’, you will first be prompted to create an account. You will have the opportunity to upload a CV, which will be used to auto-populate your profile. Please note, we do not see your CV once you have applied. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to format your profile so that it really stands out. Make sure to include your employment history and include any essential education and qualifications. You will be asked to provide a supporting statement. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form.
Applicants will need to evidence that they have the legal right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.
Salary and benefits.
We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.
Location and working pattern – what you can expect.
The location for this role is 16 Summer Lane. It is expected that the successful candidate will be predominately office based due to the nature of the role. Limited hybrid working will be available by arrangement.
Creating an inclusive workplace.
West Midlands Combined Authority is dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.
About us.
Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
Reasonable adjustments.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
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