ERP Helpdesk & Training Officer

Do you have experience of using Business World? Are you passionate about empowering teams through effective systems and training? Join us in a customer-focused role where you'll support and enhance the delivery of ERP and financial systems across WMCA and its partners. You'll play a key part in ensuring smooth operation, security, and continuous improvement of our Business World ERP system, while helping staff across the organisation use it confidently and consistently. If you're ready to make a real impact through technical expertise, training, and service excellence, this is your opportunity.

Please note, this is a Fixed Term Contract with an expended end date of 31st March 2026.

What you will be doing. 

• Work with the Business World System Team to contribute to continuous improvement of core financial and HR system processes, system controls and system performance in accordance with the requirements of a growing business, to streamline current practices and improve efficiency. 
• To be part of project teams as required for improvements, standard upgrades, and implementation of any new systems. 
• Support the delivery of a ‘System driving license’ based around role, that ensures staff across the business are using the Business World system effectively. 
• Providing technical expertise to support the work of the wider business.
• To develop and provide training to the wider business. 
• Ability to communicate effectively with all levels of the organisation.
• To ensure that all Business World issues or requests are resolved or escalated within a defined timescale. 
• Ensure that an effective and proactive ERP system help desk service is provided to support, trouble shoot, upskill and drive improvements for our customers, including developing and monitoring Help Desk KPI’s and statistics to inform and drive further improvements to reduce repeat traffic. 
• Managing the day-to-day delivery of Business World service desk function ensuring that appropriate controls are in place and being implemented and ensuring optimal system performance. 
• Contribute to the testing of all internal processes and procedures related to Business World and once agreed, make sure they are fully documented, used by all and keep up to date. 
• To ensure that systems access is controlled and restricted by role in line with WMCA policy.
• To ensure data integrity within Business World and linked systems. 
• Support the assessment and rectification of all identified control weaknesses.

What’s essential.

• Experience in a similar role – Finance/HR or ICT system and training experience.
• Experience of using finance system reporting tools.
• Experience within a client facing role.
• Good working knowledge of Microsoft Office including Excel to an advanced level.
• A self-motivated team player able to prioritise and workloads to ensure deadlines are met.
• Ability to communicate with all levels of the organization.
• A methodical and analytical approach to work, demonstrating attention to detail.
• Ability to drive change and process improvement.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply. 

Applying for a role with WMCA is straight forward. Follow these steps to get started.

1. Create your Careers Account. Register with your name, email address, and a password.
2. Build your Profile. Upload your CV to help populate your career and education details.
3. Write your Supporting Statement. Make sure to address each of the required essential criteria.
4. Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI) 

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• 28 days paid annual leave (with an option to purchase more)
• EV car benefit scheme
• Ethical saving options and healthcare plans.
• Discounted gym membership, will writing and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more.  

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).